FAQ's. Frequently Asked Questions, Axekool Guitars Cheltenham

FAQ’s (frequently asked questions)

Q: Do you work on left handed guitars?
A: Hey, Don’t be “left” out! Yes no problem at all, we have done many.

Q: Can I drop off more than one guitar for repairs and setups?
A: Yes, we have clients who regularly drop off 3 or 4 guitars at the same time.

Q: How do I book my guitar in for work/setup etc?
A: All you need to do is call us on 07483 167155 or email us via our contact page and will will confirm a convenient day and time for drop off. Once your guitar is ready, we will let you know and confirm a convenient day and time for collection.

Q: Do I need to bring my guitar in to you in its case?
A: Yes please if possible, guitars really need to travel and be stored in a case of some kind. This keeps them safe from accidental damage.

Q: How do I pay / Do you accept payment by bank card?
A: We accept all major debit/credit cards. We send you a payment link via text or email when your guitar(s) is done and ready for collection. We also have a card machine in the workshop for your convenience or you can pay cash or bank transfer.

Q: How long does it take to repair my guitar?
A: This depends on the size of the project/repair. Most basic work is done within 48 hours.

Q: Can I ship my guitar to you for repair?
A: Yes, But, it is at your own risk. I would always recommend a personal visit, especially with instruments of high value or of sentimental value. You will need to send a courier to collect, again this is at your risk.

Q: If I send you images of my broken guitar, can you tell me if its possible to repair and give me an idea of the price to fix it?
A: Yes we are happy to do this. The price will be a guide, as we can not always see all the problems.

Q: Do you buy used/secondhand guitars?
A: Yes we do and consider all guitars for purchasing once they have been inspected.

Q: Do you sell used/secondhand guitars?
A: Yes we do and consider all guitars for selling, however this service is for clients only.